Answers to commonly asked questions.
Frequently Asked Questions
1. Q: How do I check availability?
A: We do not have an online-availability calendar, but you may contact us by phone (830-796-7771 or 1-800-375-9255), by e-mail ([email protected]), or through our website’s “Contact Us” link.
2. Q: On the rate sheet, what does single/double occupancy mean?
A: Single-occupancy pricing applies to one person occupying one accommodation. Double-occupancy pricing pertains to more than one person staying in one accommodation. Rates are quoted per person, per night and do not include taxes or gratuity.
3. Q. How much are taxes and gratuity?
A. The room-and-meal tax is 8.72%. Gratuities for the staff tip pool are paid at check out and are customary but not mandatory. We will write in a suggestion of 10% on your final bill which can be adjusted when you check out if you wish. Gratuities are distributed to all of our staff.
4. Q. Are rooms/cabins equipped with private bathrooms/showers?
A. Yes. All rooms/cabins are private with private bathrooms including tub and shower or shower stall.
5. Q. How do I pay my deposit?
A. At the time you make your reservation, we will quote a deposit amount to be paid in order to secure a reservation. Deposit can be paid by personal check mailed to us within 10 days or by credit card. Our mailing address is PO Box 548, Bandera, TX 78003. To pay your deposit by credit card, you can call us at 1-830-796-7771 or use the “Deposit Payment” link on our website. Once your payment has been processed, we will e-mail a confirmation letter to you in 1-2 business days. If you are paying through the website, you will receive an automatic “Approved Transaction” e-mail once the payment has been approved. Dixie Dude Ranch will receive the same e-mail and will send the confirmation letter afterwards.
6. Q: What is the cancelation policy?
A: We have a 30-day cancelation policy. If you need to cancel a reservation and can do so at least 30 days prior to your arrival date, we will refund any deposit you have put down. If you must cancel within 30 days prior to your arrival date, we will hold your deposit until you can reschedule with us for up to one year after the original arrival date. Deposits not used within the one-year period will be forfeited.
7. Q. Are food and horseback riding included in my daily rate?
A. Yes. Your daily rate includes your lodging, 3 home-cooked meals each day (except Sunday night dinner), 2 horseback rides per day, evening entertainment/campfires (except Sunday night), and all other ranch activities.
8. Q. What other activities does Dixie Dude Ranch offer?
A. Aside from food, horseback riding, and campfires, we offer an array of outdoor recreational activities. These include swimming, catch-and-release fishing (gear is provided), nature hiking, fossil/arrowhead hunting, and outdoor yard games like ping-pong, volleyball, a basketball court, horseshoes, and washer pits.
9. Q. What forms of payment are accepted?
A. We accept cash, personal checks, traveler’s checks, cashier’s checks, and credit cards.
10. Q. Can you accommodate food allergies / vegetarians / vegans?
A. Yes, we can accommodate, at an additional charge, gluten free, dairy free, vegetarian and vegan requests. Please notify us at the time you make your reservation. NOTE: Please be aware that because we stock items in our kitchen that may contain allergens or items that may be processed in a facility with certain allergens, we cannot completely eliminate the risk of cross-contact or guarantee that any item is completely free of any allergen.
11. Q: Is riding experience necessary?
A: No. We will offer basic instructions on guiding our horses. Our rides are very gentle along scenic trails throughout our property.
12. Q: Are riding helmets provided?
A: We do not keep a large supply of helmets, but we typically do have a few on hand. Just ask. If you prefer to ride with a helmet, you may consider bringing your own to ensure a proper fit.
13. Q. What are check-in / check-out times?
A. Guests are welcome to arrive at 2:00. We do not offer check in before 2:00. If you would like to join one of our afternoon rides, we will schedule you for the earliest available ride at check in. If you arrive between 2:00 and 3:30 you may ride on your arrival day – first come, first served. Dinner is served at 6:00. Please make alternate dinner arrangements if you will be arriving later than 6:30. On check-out day, check-out time is 11:00, so you may have breakfast, a morning ride, and you are invited to stay for lunch at 12:30 before you depart.
14. Q. How do I check in if I arrive late?
A. We are a small business and are not staffed in our office 24/7, so we will leave a map at the front desk of our office showing your room/cabin location. It will be unlocked for you. You will have an information sheet in your room that will help you get acquainted with the ranch. You may register with us the next morning at breakfast (8:00 a.m.).
15. Q. Do I need to sign up for anything in advance?
A. No. Most activities are at your leisure. We will set up your horseback riding each day during breakfast and lunch.
16. Q. What times are meals served?
A. We serve breakfast, lunch and dinner family style at 8:00 a.m., 12:30 p.m., and 6:00 p.m. Sunday night dinner is the only meal we do not provide.
17. Q: Can I bring my dog (pet)?
A: No. Please leave your four-legged family members at home. If you are traveling with your pet, we can recommend boarding facilities in the area.
18. Q. Are there refrigerators, irons, or hairdryers in the rooms/cabins?
A. Most rooms are not equipped with refrigerators, but we have two deluxe options with kitchenettes (coffee pot, refrigerator, and microwave oven). We keep hair dryers and irons at the front desk. We are happy to loan them to you during your stay. We recommend bringing a cooler if you need to keep anything cold. Ice is available in the main lodge any time.
19. Q. What is the ranch capacity?
A. Approximately 55 people in 19 separate lodging units.
20. Q. Do you provide transportation to/from the ranch?
A. The ranch does not have its own shuttle service. We recommend renting a vehicle. If you are not comfortable driving yourself, we can recommend a taxi service, but taxi fares to/from San Antonio can be pricey (up to $170.00 one way). Uber is a cost-efficient way to get here from San Antonio, but there are no Uber drivers in Bandera for a return trip.
21. Q. Is there cell service and/or wi-fi?
A. Most cell phones display “No Service” at the ranch, but we have a guest phone (land line) available to our guests any time in the main lodge. Wi-fi is also available in and around the main lodge. Additionally, wi-fi calling works on most phones.
22. Q. Do you offer a day package?
A. We are primarily an overnight guest ranch. We do offer horseback riding to non-overnight guests when we have extra space available. We do not schedule day riders more than a day or two in advance. Ride times and availability are dependent on how many overnight guests we have here.
23. Q. Is there a guest laundry facility on the ranch?
A. No. We do not have a public laundry room on the ranch, but there is a laundromat in Bandera, 15 minutes from the ranch.